In a text message to ANC, industry association president Jomari Mercado said sales will rise to almost $22 billion this year, from almost $19 billion last year.
He said employees will rise to 1.2 million this year from 1.07 million last year.
The BPO industry has been working for years with schools to produce more potential employees.
It's now working with government and colleges to train teachers to teach potential employees better.
While demand for Philippine BPO services remains strong, a shrinking talent pool has boosted salaries and encouraging employees to move a lot, raising costs and hurting performance.
source: www.abs-cbnnews.com
