Thursday, March 16, 2017
China consumer show skewers Nike shoes, Muji foods
SHANGHAI - China's annual consumer rights day TV show turned its spotlight on US sports brand Nike Inc for misleading advertising and Japanese brand Muji for selling food products allegedly sourced from part of Japan affected by radiation.
The state-run China Central Television (CCTV) show - which can have brands and their corporate PR teams scurrying to take evasive action - said Nike had misled consumers over high-tech air cushions in some of its "Hyperdunk" basketball shoes.
Similar to CBS network's "60 Minutes" in the United States, the CCTV show - known as "315" in reference to global consumer rights day on March 15 - has previously named and shamed firms from Apple Inc to Volkswagen AG.
The two-hour show - a mix of undercover reports and song-and-dance - also highlighted Japanese brands including Muji, owned by Ryohin Keikaku Co, which it said sold food products in China from an area of Tokyo where high levels of radiation were detected in 2015.
Nike said in a statement it had sold 300 pairs of Hyperdunk shoes in China last year with "an inaccurate product description stating that the shoe contained airbags". The firm added it had apologized to consumers and offered compensation.
"We will fully cooperate with the government regulators regarding their inquiries," the company said. The Greater China region accounts for over 10 percent of Nike's global sales.
Muji declined to give immediate comment.
The show also took aim at fake eye doctors for scamming patients, animal breeders for over-using medicines to make animals grow faster, and China's Wikipedia-like Baike.com.
The 315 show can hit a firm's reputation if singled out for bad corporate behavior. Apple was forced into a rare apology in 2013 after criticism on the show of its China after-sales service.
"Pretty much all the big corporations have their PR machines ready to jump into action because they've seen what happens when companies are not prepared," said James Feldkamp, Shanghai-based CEO of independent China consumer watchdog Mingjian.
While the annual program has lost some of its bite in recent years, Wednesday's version was harder hitting than last year's, which criticized local food delivery apps, fake online sales and dodgy false teeth, but didn't take aim at any major international firms.
However, many in China steered clear of the show altogether, while online chatter was more muted than in previous years. Viewers who tuned in said they were underwhelmed by the show's corporate exposés and any impact would likely be short-lived.
"This year's show was a laughing stock, there weren't any really big cases in there," posted one user on Sina Weibo using the name Master Tan Xi. "Why do they bother still holding it?"