Siva Subramaniam, country manager and head of sales for Transcom Philippines and the Asia-Pacific, said BPO revenues reached $13.5 billion in 2012, citing data from the latest Business Process Association of the Philippines quarterly survey.
"We have seen the direction of BPO revenues to be going up since 2009. In 2012 alone, companies generated $13.5 billion in revenues, slightly higher than the $13 billion target and 22-percent more than the previous year’s $11 billion projection. We are, therefore, able to surmise that stability for BPO revenues are indeed consistently going higher with employment record of 720,000 entering 2013. This momentum is good for the country,” Subramaniam said in a statement.
The BPAP-O2P survey showed high optimism in the industry in the next 12 months, despite concern over availability of adequate and dependable workers. The survey was conducted among 179 executives in 20 IT-BPO and shared services companies.
Meanwhile, the Information Technology and Business Process Association of the Philippines (IBPAP) expects the Philippine information technology and business process management and global in-house center to generate $16 billion in revenues by the end of 2013.
Revenues are expected to reach $25 billion by 2016. The industry is expected to provide 1.3 million direct jobs and 3.2 million indirect jobs.
"Yes, our outlook and forecast is similar to that forecast by IBPAP. We expect to grow 35% employees by end of this year. Perhaps our plans could be a bit aggressive but any growth we see from our current staffing levels would be seen as significant," Subramaniam said.
Subramaniam said Transcom's growth will be driven not just by the growth of its international clients but domestic or local customers as well.
"The Philippine economy is growing and so is the need for support services to achieve its economic gains. The BPO industry is well prepared to address the country's growth," he added.
Transcom acquired a Canadian-owned company, Nucomm International on 2007 and built its first Philippines showcase center in Frontera Verde, Pasig City.
source: abs-cbnnews.com
