MANILA, Philippines - Convergys, the global leader in customer management, has earned an "advanced" rating for its ethical business practices.
Convergys is the only BPO and one of five companies in the Philippines with this rating from the Integrity Validation System (IVS) of the Integrity Initiative, a nationwide, private-sector led movement.
"Convergys’ Global Operating Model ensures the same level of integrity and transparency in our business units across all the countries where we operate, in all transactions and operations, as well as in measuring performance and developing the careers of our people. Over and above that, our company’s leaders straightforwardly and consistently set the tone of integrity, transparency and meritocracy – this makes a big difference," Ivic Mueco, Convergys’ Country Manager for the Philippines, said.
Convergys was among the featured companies at the recent 2013 Integrity Summit.
The IVS starts with a voluntary self-assessment taken by companies who are signatories to the Integrity Pledge, a commitment to conduct all business transactions and processes with integrity and transparency. The self-assessment is followed by an independent validation by the Integrity Initiative.
Companies with "advanced" rating are considered to have maintained extensive and effective practices in their organizations and are demonstrating best practices in 6 focus areas: Top Management, Dealing with Employees, Dealing with Clients, Dealing with Business Partners, Dealing with Finances and Dealing with Government, Communities, Environment and other Key Stakeholders.
"As we are in the customer service industry, our employees regularly deal with confidential customer information and integrity is of paramount importance. Our employees are the first line of defense against the threat of fraud," said Convergys Senior Director-Finance Aldrin Dulig.
Convergys' best practices on integrity include annual refresher courses that all employees are required to take, accompanied by validation exams to ensure their knowledge and understanding of the company’s Code of Business Conduct and Ethics, as well as Privacy and Security policies.
The company has also established a Corporate Ethics and Security hotline, allowing employees to report any suspicious activity.
Vendors and suppliers also undergo accreditation and proper documentation. They are considered based on the merits of their products and services, and gift-giving is not allowed.
Convergys has also enjoined over 100 of its suppliers to commit and sign the Integrity Pledge, making it the number one contributor to the movement.
Convergys is now on its tenth year of operations in the Philippines, with more than 37,000 employees.
source: www.abs-cbnnews.com
