Apple to pay $113 million to US states over iPhone battery complaints

SAN FRANCISCO - Apple has agreed to pay $113 million to settle litigation with more than 30 US states over its slowdown in performance of older iPhones to manage battery power.

The latest "batterygate" settlement will divide the settlement among California and 33 other states, according to a statement by state Attorney General Xavier Becerra.

The settlement resolves complaints that the tech giant made misrepresentations about iPhone batteries and software updates that throttled processing performance to manage insufficient battery power, according to the state official.

"Apple withheld information about their batteries that slowed down iPhone performance, all while passing it off as an update," said Becerra.

"This type of behavior hurts the pockets of consumers and limits their ability to make informed purchases. Today's settlement ensures consumers will have access to the information they need to make a well-informed decision when purchasing and using Apple products."

The settlement resolves complaints about Apple's iPhone 6 and 7 generation phones which according to the states' complaint were susceptible to performance loss.

Apple had no immediate comment on the matter.

In the court documents, the iPhone maker said it agreed to the payout "solely for the purposes of settlement," without any admission of wrongdoing.

Earlier this year Apple agreed to pay up to $500 million to settle a class-action lawsuit over the same issue.

In December 2017, Apple admitted that iOS software was tweaked to slow performance of older iPhones whose battery life was deteriorating to prevent handsets from spontaneously shutting down.

Critics accused Apple of surreptitiously forcing users to buy phones sooner than necessary, and the outcry forced Apple to upgrade its software and offer steep discounts on battery replacements.

Apple also settled a case with France's consumer watchdog to pay 25 million euros ($27.4 million) in a related case.

French prosecutors opened an inquiry in January 2018 at the request of the Halt Planned Obsolescence (HOP) association.

Agence France-Presse

iPhone software update spotlights Apple secrecy on battery health

Apple Inc's move on Wednesday to give iPhone owners information about the health of their batteries reverses the company's longstanding refusal to make such information available directly on iPhones and iPads, even though battery health has long been easy to check on Apple's Mac computers.

Apple said an update to its iOS operating system will show the phone's battery health and recommend whether the battery needs to be replaced. It will also let users turn off a controversial piece of software that slows the phone's performance in some situations when the battery is flagging.

Apple acknowledged in December that its software sometimes deliberately slows phones with weak batteries. Apple apologized and lowered the price of battery replacements in its stores from $79 to $29 for affected phones.

Critics say Apple has obfuscated the fact that a worn-out battery not only fails to hold a charge, it also degrades the phone's performance. The company's lack of transparency on the issue has pushed people to buy a new phone rather than a new battery, these people say.

"The battery wears out," said Kyle Wiens, chief executive of iFixit, which publishes repair guides for iPhones and sells replacement parts. "They have been pretending like the battery doesn't wear out. They've made billions of dollars on that pretense."

Apple has always banned battery-health apps from the App Store for security reasons. While a few developers had found ways around the restrictions, their apps stopped showing a key piece of information - the "charge cycle count," or how many times the battery has been drained and recharged - after a 2016 software update.

Rogerio Hirooka of Lirum Labs said his company's app lost charge cycle counts in 2016 but can still provide information on charge capacity, which can be used to determine whether the battery is at the end of its life. He said a routine bug-fix for the app was rejected by Apple in December, just before Apple acknowledged the battery-slowing issue.

Apple rejected his app because it provides "potentially inaccurate diagnostic functionality" that could "mislead or confuse your users," according to documents from the app review process seen by Reuters. Apple explains that "there is no publicly available infrastructure to support iOS diagnostic analysis," according to the documents.

Apple declined to comment on why battery diagnosis is available on the Mac but not on the iPhone, or why it rejected the update to Hirooka's app.

"That fact that they tell you (battery health) on the Mac but it's a forbidden secret on the iPhone is crazy," Wiens said.

All lithium ion batteries degrade over time. Until the software update announced Wednesday becomes available - and Apple has not given a specific date - the only way to check an iPhone battery is to take the device to an Apple Store or hook the phone up to a Mac computer running special third-party software.

Repair advocates have long criticized Apple and other technology companies for making batteries hard for users to access and replace. Apple has been lobbying against "right to repair" laws in several US states that would require it to sell parts to independent repair shops.

source: news.abs-cbn.com