Tuesday, February 18, 2014

Local Apple store vows 'faster' repair for iPhones


MANILA -- Local authorized Apple service provider, Power Mac Center, has introduced a more efficient way for Filipinos to have their iPhones repaired, without having to wait several weeks or have the unit replaced entirely.

Starting this week, Power Mac Center is rolling out its iPhone Same Unit (SUR) program, which will allow iPhone users in the country to have their units repaired by trained Power Mac engineers. The program boasts a vastly improved 72-hour turnaround time.

“We at Power Mac Center are glad to be able to bring to Filipinos the convenience of having iPhone repair service made locally available,” said marketing director Joey Alvarez.

The iPhone SUR program covers iPhone 4, 4S, 5, 5S and 5C units purchased not only from any Power Mac Center location but also from other Apple authorized resellers.

It is also free for all units that are within the standard one-year Apple warranty.

Units that are no longer under warranty, however, will be considered as “billed service,” which will include diagnostic fees, price of parts and labor fees.

Before availing of the SUR program, all iPhone units will be subject to unauthorized modification check to be conducted by Power Mac Center’s mobile device engineers.

These mobile device engineers are mandated to pass the iOS Qualification Exam and adhere to the strictest standards set by Apple.

“Through the iPhone SUR, customers are assured that the replacement parts are genuine Apple parts. Both the parts and the service are of the highest quality to give iPhone users the best value for their money,” Alvarez said.

source: www.abs-cbnnews.com