Friday, April 1, 2016
Lazada PH gets 7 million visits on 'birthday sale'
MANILA - Online shopping site Lazada said it recorded nearly 7 million visits from the Philippines during its four-day "birthday sale" held in March.
Lazada said the figure is eight times higher "than average traffic of one of the biggest shopping malls in the Philippines."
Lazada Philippines is celebrating its fourth year in operation, capped with a sale held from March 15 to March 18.
"The campaign was participated in by more than 2,300 SME (small and medium-sized enterprise) merchants and more than thirty local and international brand partners--all with special sale offers to online shoppers," the company said in a statement.
Among the top categories during the sale were Mobiles & Tablets, Health & Beauty, and Home & Living, where about 6,000 mobile phones, 2,000 bluetooth smartwatches and 1,500 hair straighteners were sold.
Lazada said it also sold over 4,500 packs of diapers online.
"A large bulk of orders came from Metro Manila, Cebu, and Cavite respectively. Orders were also recorded to have reached the Dinagat Islands, Sultan Kudarat and the Mountain Province," the firm said.
Lazada is planning to launch another app-exclusive sale from April 7-10.
source: www.abs-cbnnews.com
Friday, November 13, 2015
Lazada sells 120,000 items amid online sale
MANILA - Lazada Philippines said it sold around 120,000 items to its Filipino customers after launching its "Online Revolution" sale on Wednesday, November 11.
The firm said it already exceeded its online sales records, with its sales increasing six times its October average.
Lazada Philippines posted the best uptake among all Southeast Asian countries where the online shopping site operates, namely Malaysia, Indonesia, Thailand, Singapore, and Vietnam.
Over 5,000 units of smartphones were sold on Wednesday alone driven by discounted models of ASUS, Alcatel, Lenovo, and Cherry Mobile.
Lazada.com.ph registered 2.4 million visits on Wednesday, with 70 percent of total orders coming from areas outside of the National Capital Region.
Inanc Balci, Lazada co-founder and chief executive, earlier said the company is planning to open more hubs next year to cater to online shoppers outside Metro Manila.
"The orders are quite distributed evenly across the Philippines, we are not targeting Metro Manila only. Lazada is targeting everywhere," he said.
Lazada said around 60 percent of the orders on November 11 came from shoppers using mobile devices. Its mobile app was also downloaded over three times more on November 11 compared to its average downloads in October.
The online sale will be held from November 11 to December 12.
Lazada offers about a million products ranging from fashion items to appliances to mobile gadgets.
From November 13-18, the company will hold a "fashion week" to sell marked down items from brands such as Nike, Forever 21, and Calvin Klein, among others.
November 19-25 features the "beauty and family week"; "tech week" from November 26-December 2; and "lifestyle week" from December 3-9.
A "Grand Christmas Sale" will be held from December 10 to 12.
source: www.abs-cbnnews.com
Tuesday, October 27, 2015
Lazada: No room for suspicious sellers
MANILA - Lazada Philippines warned merchants against selling fake products on the online shopping site.
Lazada Philippines co-founder and chief executive Inanc Balci said the company does not tolerate suspicious sellers, and will immediately remove their products if found guilty of selling fake items.
"In the event of any exceptional cases of suspicious product being sold on the platform, we take decisive action including investigating the merchant and removing the products from our website," Balci told ABS-CBNnews.com on Tuesday.
Lazada was recently sued by the Philippine distributor of Korean cosmetics brand Etude House for allegedly carrying fake products.
The products were sold through the Lazada Marketplace, a platform for third-party sellers.
Balci said the company removed the seller from the website after conducting an investigation.
"For this specific case, there is an ongoing legal proceeding and we are in no position to comment on the development of the case, but this is how we approach the problem," he said.
He added that Lazada merchants are contractually required to be fully compliant with Philippine laws and are obliged to continually assess their compliance with the laws.
Balci said Lazada has a 24-hour call center to address customer concerns, including authenticity issues.
"We take all feedback very seriously and we have zero-tolerance policy," he said.
The company is also implementing buyer protection and money-back guarantee policies.
"We are not here for the short term, we are not here to make profit out of this kind of [suspicious] transactions. For Lazada to be successful, we need our customers' trust, coming back to us," said Balci.
He noted that in the past, Lazada took down several suspicious sellers as a pre-emptive measure to protect online shoppers.
There are currently no Etude House products being sold on Lazada.com.ph.
But the Philippine distributor of Korean brand Etude House, Rosa Fioure House Corp., said it will pursue the criminal case against Lazada for violations of Sections 155, 168 and 169 of the Intellectual Property Code due to the selling and/or facilitating the sale of fake and/or counterfeit Etude House of Korea products.
The case has been filed before the Office of the City Prosecutor of Makati.
"We are pushing through with the case, we owe it to our consumers," the Philippine distributor said.
Etude House is a Korean cosmetics brand launched in the Philippines in 2009. It now has more than 40 stores nationwide.
Lazada, meanwhile, is owned by Rocket Internet and is one of the top B2C eCommerce market places in Southeast Asia.
source: www.abs-cbnnews.com
Friday, May 1, 2015
DOJ warns public on online shopping fraud
MANILA, Philippines - The Department of Justice (DOJ) warned the public against online fraud amid the increasing use of online transactions.
In a 15-page advisory dated April 29, 2015, the department said "risks, trade malpractices, and operational challenges exist in online shopping in view of the anonymity being offered by the internet."
"This advisory is issued to inform online shoppers of the risks involved in dealing online, as well as to guide online shopping providers in providing a safe and secure online shopping environment, in the promotion of consumer welfare."
"It is the policy of the state to protect the interests of the consumer, promote his general welfare, and guard against against deceptive or unfair business practices, as it recognizes the vital role of information and communications technology, and the importance of an online environment conducive to social and economic development," the advisory read.
The DOJ said the public must be able to protect themselves against the following when shopping online:
- frauds and scams;
- misleading or deceptive product advertisements;
- difficulty in returns and replacements;
- unexpected Customs dues, transaction costs, and surcharges;
- privacy breaches and abuse of user information; and
- chaotic delivery procedures.
Consumers must be cautious of the following "red flags" of online shopping fraud, the DOJ said. These include the following:
- products are advertised at very low prices compared to other websites;
- online sellers with poor ratings and/or feedback;
- online sellers who ask you to pay by money transfer service or direct to their bank account rather than through the site's preferred payment method;
- websites with no contact details such as a physical address or telephone number; and
- websites with limited or not information about privacy and their terms and conditions of use.
The DOJ enumerated the following "deceptive sales practices" employed by unscrupulous individuals or entities online:
- a consumer product or service has the sponsorship, approval, performance, characteristics, ingredients, accessories, uses, or benefits it does not have;
- a consumer product or service is of a particular standard, quality, grade, style, or model when in fact it is not;
- a consumer product is a new, original or unused, when in fact, it is in a deteriorated, altered, reconditioned, reclaimed or second-hand state;
- a consumer product or service can be supplied in a quantity greater than the supplier intends;
- a specific advantage of a consumer product exists when in fact it does not; and
- the sales act or practice involves or does not involve a warranty, a disclaimer of warranties, particular warranty terms or other rights, remedies or obligations if the indication is false.
To prevent fraud online, the following must be properly identified and provided for by online sellers and traders:
-Department of Trade and Industry (DTI) and/or Securities and Exchange Commission (SEC) registration;
-name of the owner/proprietor of the retail establishment in case of single proprietorship, and names of directors and other officers in case of a corporation;
-principal address of the retailer, seller, distributor, supplier or manufacturer, and, when applicable, of offices of agents in the Philippines;
-website, email address or other electronic means of contact, telephone and fax numbers; any relevant local or foreign government registration/license numbers such as but not limited to the local government unit's permit to operate, taxpayers identification number (TIN), when applicable;
-contact details about any business association or organization membership, when applicable; and representative agent(s) in the Philippines for purposes of summons.
The DOJ advised the public to protect their computers by installing security software (anti-virus) and update their anti-spyware.
The public is also advised to exercise caution when using public computers for online purchases. It will also greatly help to do research on the background of suppliers and sellers, including customer feedback on these suppliers.
As for passwords, it is recommended that strong passwords are used in setting up online accounts. Online purchases must also be recorded, and bank, credit casrd, and store card statements constantly checked for unusual transactions.
The DOJ identified the following laws and issuances applicable in the case of online fraud: the Cybercrime Prevention Act of 2012 (Republic Act No. 10175), Consumer Act of the Philippines (RA No. 7394), Electronic Commerce Act of 2000 (RA No. 8792), and Administrative Order No. 01, Series of 2008, of the DTI, Department of Health (DOH), of Department of Agriculture (DA).
source: www.abs-cbnnews.com
Sunday, December 7, 2014
18 days to Christmas: Lazada holds big online sale
MANILA -- Lazada Philippines will hold the much-awaited online shopping extravaganza on December 12 highlighted by huge discounts, mind-blowing deals, and incredible brand partnerships all happening as early as 12 a.m. of December 12 in the Lazada Online Revolution.
Night owls can log on in the early hours for special night promotions only available between 12 midnight and 8 a.m., while shoppers can take advantage of killer deals and unbeatable hourly flash sales from 8 a.m. to 11:59 p.m.
Shoppers can find the things they want from mobile phones, tablets, gadgets and appliances to fashion, household goods, toys, and sports equipment and enjoy more than 80 percent discount on select best-selling items.
Inanc Balci, co-founder and chief executive officer of Lazada Philippines, said the event was inspired by its highly successful November online event.
“We kicked off the month-long Online Revolution sale in November but the best is yet to come. With 24 hours of unbeatable deals on 12 December, consumers are in for an unforgettable shopping experience,” Balci said.
Balci said they expect a bigger shopping online crowd during the holiday season, as consumers want to beat crowds, queues and the inconvenience of shopping in malls and busy shopping districts. With a wide range of product offerings all under one digital roof, consumers can shop effortlessly at Lazada without having to leave their home.
To join the shopping frenzy, simply log into www.lazada.com.ph/Online-Revolution to get the best deals of the year and subscribe to its Facebook Fan page.
source: www.abs-cbnnews.com
Sunday, November 30, 2014
How online shopping site Zalora chooses brands
MANILA – Online shoppers can find some of the biggest fashion brands like Nike, Levi’s and Ray-Ban on online retailer Zalora. But how does Zalora determine which brands and specific products are sold on the site?
According to Zalora managing director Martin Cu, most of the products featured on the site are determined through extensive research and analysis of online user trends and patterns.
“One of the coolest things about Zalora is we really leverage big data in a way, so we get to know our customers based on what they like to browse, what they like to shop for, and then of course all of this informs our decision-making when it comes to what products make the website,” Cu told ANC’s “Shoptalk.”
“We do carry everything that our customers are looking for. We’d like to believe that we have everything at a price point that they want to pay for,” he added.
Zalora also carries brands like Calvin Klein, Mango, New Balance, Reebok, and The North Face. It also sells items under its own Zalora brand.
Cu said items being sold on the site, except for footwear, have an average price of P1,000.
While most of the items are targeted for the young shoppers, Cu believes that the older generation can also benefit from Zalora’s services because it “takes the hassle out of the shopping experience.”
Zalora is among the first brands to offer cash on delivery service online, which Cu said “has been a major enabler for e-commerce customers to shop online.”
Online shopping, however, does have its disadvantages such as not being able to touch and fit the items.
Cu considers this one of the biggest concerns of online shoppers, prompting Zalora to come up with ways to make the shopping experience more convenient to shoppers.
“We’ve introduced a number of innovative features exclusively available on Zalora. For example, we’ve recently launched our Fit Visualizer, which is a unique feature on the website where you can measure a piece of clothing that you own and like and then you can see how the item that you’re looking at fits against that item,” he said.
Zalora also has a 30-day return policy.
“If a customer is unhappy, we absolutely encourage every customer to send the item back,” said Cu.
Zalora is currently leading the efforts in organizing the country’s first “online shopping holiday” to be held on December 12.
Zalora has partnered with other e-commerce services including ADeals, Food Panda and Easy Taxi for the shopping event.
“We’re talking big discounts of up to 80 percent off for some of the big brands like Mango, River Island and even our in-house collection,” said Cu.
Zalora, which was launched in 2012, also has localized websites for Singapore, Malaysia, Indonesia, and Thailand.
In October, it opened its first physical store in Singapore.
source: www.abs-cbnnews.com
Saturday, September 20, 2014
12 safety tips when buying online
MANILA - Do you often purchase from online shops? Here are some tips to make sure you are buying from legitimate businesses.
The Department of Trade and Industry (DTI) reminded consumers to be wary of bogus sellers and to be careful when making online transactions.
"Once again, the department reminds consumers to be extra careful in getting into online purchases than be sorry after and realize that they were deceived or short-changed," DTI-Consumer Protection Group (CPG) Undersecretary Atty. Victorio Mario A. Dimagiba said.
Nielsen Global Survey of E-Commerce stated in its recent release that the number of Filipinos purchasing online are increasing. Filipinos who are showing interest to online purchases are at the same number as Singaporeans and Vietnamese.
However, there is also an increase in the number of complaints. The DTI said that it has received a total of 612 complaints from consumers since January 2013. The DTI has already resolved 378 or 62%, while 174 or 28% were dismissed.
On the other hand, he department also reminds online merchants to register business names with DTI or SEC, and to properly operate as an enterprise.
Dimagba reminded online merchants that they are considered the same as other businesses not on a similar platform.
"It just so happens that online merchants are doing business through the internet, which is another platform in conducting business today," he said.
12 tips
To make sure online purchases are being done properly, DTI listed the following tips for consumers:
1. Use your own computer/laptop to do your shopping to ensure that nobody else has access to your personal data and accounts.
2. Install and update your computer's anti-virus/anti-malware program for optimum protection against internet security threats and hackers.
3. Use a password that cannot be easily guessed. Mix alphanumeric and special characters in creating your password.
4. Check for the contact information of the website and validate them to know that they exist and if they can address your queries and/or complaints.
5. In searching for bargains in online classified websites, make sure that you transact with legitimate and trusted sellers. Read customer feedbacks and testimonials.
6. In making online payments, transact with a website that uses an SSL (Secure Sockets Layer) encryption. If a website has SSL installed, the URL starts with "https" instead of just "http".
7. Read the privacy policy statement. Learn how online shops handle and secure the information that you will be providing them.
8. Do not give too much information. Provide only what is required and leave the rest blank.
9. Do not be deceived by huge discounts. Contact the website or the merchant to validate the offer. If the deal seems unrealistic, it is more likely a scam.
10. Look for the DTI Sales Promo Permit Number especially in online shopping websites that offer promos like that of group buying sites.
11. Read and understand the terms and conditions and payment methods.
12. Log-out your account after every transaction.
source: www.abs-cbnnews.com
Thursday, November 28, 2013
Before shopping online, read these tips
MANILA, Philippines – As shoppers rummage through the best buys and brave the crowds in mall and bazaars, an increasing number of internet-savvy consumers are now doing their shopping online.
The director of DTI-Bureau of Trade, Regulation and Consumer Protection Victor Dimagiba said that the online shopping community may soon compete with retail stores.
“Although internet commerce is still a very sunrise industry, it’s getting to be bigger and maybe at some point it will compete already with the person to person retail industry,” Dimagiba told ANC’s “On The Money.”
He said Filipino online shoppers frequent deal sites, online retailers, classified ads, and airline sites to check for good deals.
The more popular commerce site that offers daily discounts, according to Dimagiba, are Metro Deal, Living Social (formerly Ensogo), and Cash Cash Pinoy.
However, Dimagiba warns that buying products online requires discipline, due diligence, and control.
Since online shopping involves the use of credit cards, he said buyers have the tendency to go over budget because the transaction only takes a click of a mouse or a swipe of the finger.
He said shoppers should carefully read and understand the terms and conditions of the site, particularly on deal sites, before making a purchase.
“You have to read to be able to intelligently understand what the bargain is all about before you use your credit card,” he said.
Dimagiba said consumers should also ensure that the product they are getting is not counterfeit. Getting imitations is among the top complaints the DTI receives from online shoppers.
The government does not require a permit for online commerce, but bills have been filed in Congress to tighten the regulation of online businesses.
Until these bills are passed, Dimagiba said shoppers should be wary of dubious sellers.
He added that online sellers also have a responsibility to make the shopping experience convenient and safe for their buyers.
He said online commerce has to improve its after-sales service, as consumer complaints usually take weeks before they are addressed.
source: www.abs-cbnnews.com
Friday, November 9, 2012
How to Shop Online the Right Way
If you have a tight budget, the Internet is a wonderful option for helping you save money. When you spend your money wisely, you ensure that your finances will remain secure as you move into the future. But before you can take advantage of the wisdom of frugality you must internalize a few ground rules, such as the following:
Know the Difference between Need and Want
If you frequently go on shopping trips, you may run into temptation. You may spot an attractive purse or the newest gadget. However, do you truly need the item? It is necessary to know the difference between a need and a want. Consider where the item may end up once it reaches your home. Will it sit somewhere? Will you actually use it? If you believe that you do not truly need the item, move on and find something else. It may be difficult to take on this habit; with practice you will learn how to avoid tempting situations.
Look For Coupons and Sales
It is a terrific idea to look for coupons and sales if you wish to spend money wisely while online. It may be possible to obtain a coupon by joining a mailing list. If a person does not wish to give away personal information, it is also possible to visit websites that specialize in helping consumers find deals. You may learn about an upcoming sale, or you may come across advice and tips from fellow online shoppers.
Be sure to pay attention to the expiration date of a coupon. Do not assume that an item will remain in stock for the duration of the sale. Coupons may come in the form of promo codes. If you go to the Newegg website and obtain newegg promo codes, you may save money on electronics and office products. This is an excellent website to use in order to obtain practice.
Only Purchase from Reputable Websites
If you want to be safe while you are shopping online, only purchase from reputable websites. Some websites appear to be reputable and professional; however, if you give the website your personal information, you may run into a scam. You may lose a lot of money, and your deal may quickly turn into a nightmare. Read online reviews about a website and ensure that it is trustworthy. If you are not sure, do not buy from the website.
Many people shop online; it is not unusual for a person to talk about the deals available on the Internet. If you want to be smart and save money, the information above may help. If you are confused, do not be afraid to ask a loved one for assistance.
source: lifeandmyfinances.com
Saturday, July 14, 2012
Bill Me Later is eBay's hottest business
SAN FRANCISCO - "Neither a borrower nor a lender be" is a well-known warning from Shakespeare's "Hamlet."
PayPal, eBay Inc.'s online payment service, heeded that advice for much of its existence, charging fees for processing transactions rather than lending money that may not be repaid.
But Bill Me Later, one of eBay's fastest-growing businesses, is changing that.
BML, as it's known, offers credit to online shoppers, letting them pay typically a few months after purchases.
EBay bought the business for almost $1 billion in the midst of the 2008 financial crisis. Last year, BML accumulated $2.3 billion in loans, up 64 percent from the previous year. Wall Street will be looking for the unit to keep up its hot growth streak when eBay reports second-quarter results on July 18.
BML is a potentially juicy new source of profit growth for eBay. The business also helps other parts of the company - for example, it could make PayPal more profitable by reducing funding costs, analysts say.
"This is one of the most prominent and fastest-growing businesses eBay has, and I think it becomes more prominent going forward," said Gil Luria, an analyst at Wedbush Securities.
"BML is very important because it allows eBay to expand PayPal into a true financial product, as opposed to a purely transactional service," Luria added.
"But PayPal will take on more credit risk as BML expands," Luria warned.
If BML gets big enough and PayPal's growth slows, that could pressure eBay's valuation, he added.
POTENT COMBO
For now, BML is helping eBay make new waves in the online payment business.
BML was the third most popular alternative online payment service in 2011, ranking behind the leader PayPal and Amazon.com's payment option, according to Javelin Strategy & Research. Consumers used BML 14 percent of the time last year, up from just 1 percent in 2010, Javelin said in a recent research report.
"PayPal and Bill Me Later are a potent payment combo that dominates online payment alternatives," Kerry Rice, an analyst at Needham & Co, wrote in a recent note to investors. "Growth in popularity of BML should benefit eBay's payments revenue growth."
Scott Devitt, an analyst at Morgan Stanley, expects BML revenue to top half a billion dollars by 2015 - up from less than $200 million last year.
Operating income could be almost $70 million in 2012, and the business will likely get more profitable as it grows, Devitt added in a note to investors earlier this year.
OVERSEAS CASH
One of BML's main benefits is that it gives eBay a lucrative way to use its $7 billion stash of overseas cash. This money has been sitting outside the United States earning paltry interest - and eBay cannot return it to investors in the form of dividends without getting hit with a big tax bill when the money comes back to the United States.
Since September 2010, some of this overseas money has been used to fund BML's loan portfolio - and the standard annual interest rate that BML customers pay is close to 20 percent. As of the first quarter of this year, about half of this portfolio was funded with overseas cash.
"BML is a really productive use of the offshore cash. It earns a lot more than just 1 percent," said John Donahoe, chief executive of eBay, during an interview after the company's first-quarter results in April.
Chief Financial Officer Bob Swan came up with the idea, Donahoe noted.
"He is taking every opportunity to repatriate cash when we can," the CEO added.
FUNDING COSTS
BML also helps reduce PayPal's funding costs, analysts say. Just over half of PayPal transactions are currently funded through debit and credit cards on existing payment networks such as Visa and MasterCard. PayPal has to pay hefty fees in those cases.
But if PayPal customers use BML, PayPal avoids such fees, increasing profit margins.
When BML represents 1 percent of PayPal's total payment volume, PayPal's margins improve by 40 basis points, or 0.4 of a percentage point, Morgan Stanley's Devitt estimated. If BML grows to 10 percent of PayPal volume, margins would likely improve by just over 4 percentage points, he estimated.
CREDIT RISKS
Despite such benefits, BML exposes eBay to new credit risks, Luria and others said.
"It adds another layer of complexity to the company because they are taking balance-sheet risk now," said Sanjay Sakhrani, an analyst at Keefe, Bruyette & Woods.
Lending money, charging interest and waiting for the cash to be repaid is a riskier business than collecting fees for processing payments. That is especially true in the wake of the 2008 financial crisis, when defaults surged and some lenders went broke.
This can be seen in stock-market valuations. Visa, which lends no money, trades at more than 20 times 2012 estimated profit. American Express, which lends money, trades at about 13.5 times 2012 earnings, according to Thomson Reuters data.
Shares of eBay trade at about 17 times 2012 estimated earnings.
Now for the caveat: If BML grows big enough that investors consider eBay to be a lending business, eBay's valuation may suffer.
"If credit risk becomes a meaningful part of eBay's valuation and PayPal growth slows, there could be a risk of their multiple converging with the valuation of other lenders," Luria said.
REGULATORY RISKS
BML has also attracted new regulatory attention for eBay and PayPal.
"The risk is more on the regulatory side," Sakhrani said.
BML is not a chartered financial institution. It is not licensed to make loans in the United States, so it relies on a bank or another type of licensed lender.
When a consumer buys something with BML credit, the loan is issued by a regulated financial institution. Since September 2010, this has been handled by WebBank, an industrial bank chartered by the state of Utah.
WebBank lends money to the shopper at the point of sale online and makes sure the merchant is paid. BML then buys that loan, or receivable, from WebBank, giving it future interest payments, but also exposing it to a loss if the consumer does not repay the money.
In its latest annual report, eBay warned that limits on WebBank's ability to lend could prevent BML from generating new transactions - or force eBay to get its own bank charter.
That would be "a time-consuming and costly process and would subject us to a number of additional laws and regulations, compliance with which would likely be burdensome," eBay said.
A lawsuit in California district court contends that the WebBank relationship means BML is acting as the true lender to customers, violating state regulations, including usury laws.
The court dismissed the usury claims in late 2010 and the case was moved to district court in Utah last year. But breach of contract and other claims remain, eBay noted in its annual report this year.
"These allegations are without merit and we intend to defend ourselves vigorously," eBay said. "However, this area of law is uncertain and if the lawsuit is successful, Bill Me Later may be required to change its methods of operations, pay substantial damages and reduce some of its charges and fees, which would likely adversely affect our business."
BANK VALUATIONS
PayPal spokesman Anuj Nayar said PayPal is already a bank in Europe.
"While we have no public plans to change our current status in the U.S., we will consider it if the situation warrants it," he added.
"That's when it would become more impactful to the multiple," KBW's Sakhrani said. "If you own a bank, valuations are often lower."
J.P. Morgan Chase & Co., the largest U.S. bank in terms of assets, t rades at 8 times forecast 2012 profit, while Citigroup trades at less than 7 times estimated earnings this year, according to Thomson Reuters data.
source: abs-cbnnews.com








