SAN FRANCISCO - The Snapchat application popular with young smartphone users went offline Wednesday for undetermined reasons, the company said.
The outage, the cause of which was not explained by the company, lasted several hours, making unavailable the service known for its disappearing messages and other content.
"We're aware many Snapchatters are having trouble using the app. Hang tight - we're looking into it," said a tweet from Snapchat Support.
The first reports of the outage came around 1330 GMT, according to the monitoring website Downdetector.
Around 2030 GMT, a new message said the service was restored.
"We've patched things up," the updated post said. "If you're still having trouble, please let us know!"
Parent firm Snap Inc. did not respond to a query about the outage.
It came as people worldwide were turning to social media for information and entertainment as they sheltered at home from the coronavirus pandemic.
Snapchat said last week it saw huge jumps in engagement with the app as a result of the crisis, with real-time communication up 50 percent in March.
To support the global COVID-19 relief efforts, Snapchat has launched a new augmented reality donation effort allowing users to donate to relief efforts through its "Snapchat Lenses," glasses designed for the app.
An image and video sharing tool especially popular among teens, Snapchat claims the app is regularly used by 75 percent of all 13- to 34-year-olds in the United States.
It has 190 million daily users -- about 60 million more than Twitter -- but is still operating at a loss.
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Agence France-Presse
MANILA—Facebook users in several parts of the world reported the social media site was inaccessible early Thursday (Manila time).
Tracking website Downdetector received hundreds of reports that users experienced "total blackout" while others had login issues on the popular app.
Users in the Philippines, Japan, Australia and New Zealand were among those affected by the problem.
The hashtag #facebookdown was among the top Twitter trends in the Philippines.
The California giant, which has more than 2 billion users, has yet to issue a statement.
source: news.abs-cbn.com
MANILA —Facebook and Instagram users in several parts of the world reported that the social network sites were not working properly Wednesday night.
Tracking website DownDetector.com received thousands of reports that images were not loading while others experienced login issues.
It reported over 7,600 outages on Facebook while almost 15,000 outages on Instagram.
Users in the Philippines, Singapore, Europe and America were among those affected by the glitch.
The hashtags #facebookdown and #instagramdown quickly topped Twitter's trending topics worldwide.
In the Philippines, "nagloloko" or not working properly was among the top Twitter trends.
The California-based tech giant, which has a combined usership of 3 billion from both sites, acknowledged the issues in tweets.
"We’re aware that some people are having trouble uploading or sending images, videos and other files on our apps. We're sorry for the trouble and are working to get things back to normal as quickly as possible," Facebook and Instagram wrote on their respective Twitter accounts.
source: news.abs-cbn.com
WASHINGTON -- Congested Google servers in the eastern United States caused problems for users of Snapchat and YouTube on Sunday, with complaints on social media that the popular apps weren't accessible.
Google acknowledged the issue, writing in a statement on its Cloud Platform status page that it was dealing with "high levels of network congestion in the eastern USA, affecting multiple services in Google Cloud, G Suite and YouTube."
"Users may see slow performance or intermittent errors," it said, adding that engineers had completed the first of two steps to restore normal operations.
Earlier in the day, social media users complained of trouble loading a slew of popular websites and apps.
"Google, YouTube, Snapchat, Shopify, all currently down. Is the internet melting?" asked one Twitter post.
Snapchat and Google-owned YouTube both acknowledged the server issue on their Twitter accounts.
Cloud computing is one of Google's most lucrative services, but faces stiff competition from other technology companies like Amazon and Microsoft.
In March, the world's largest social network, Facebook, blamed a "server configuration change" for a massive outage affecting its applications around the world.
The outage affected users for at least 12 hours in most areas of the world, with the biggest impact in North America and Europe, a tracking website said at the time.
source: news.abs-cbn.com
Facebook Inc's social networking site is inaccessible to some users across the world on Sunday, according to Downdetector.com, a website which monitors outages.
Technology website The Verge reported that Instagram, Messenger and WhatsApp were also inaccessible to many users around the world.
Other news outlets have also reported on the outage.
Downdetector.com showed that there are more than 9000 incidents of people reporting issues with Facebook.
Downdetector.com's live outage map showed that the issues cropped up in Europe, the East Coast of the United States, and Southeast Asia including the Philippines.
Facebook had experienced one of its longest outages in March, when some users around the globe faced trouble accessing Facebook, Instagram and WhatsApp for over 24 hours.
- With a report from Reuters
source: news.abs-cbn.com
Facebook Inc's photo-sharing social network Instagram is back up for some users on Wednesday, after suffering a worldwide outage days after it installed a new head of the app.
According to a check by Reuters, the mobile app and the website, which were temporarily down, are back up and users could post pictures and videos on to their feed.
Earlier, the app displayed an error message saying "couldn't refresh feed", while its website did not load for users.
Users bombarded Twitter to complain about the outage, tweeting jokes and comments along with the #instagramdown hashtag.
"How am I supposed to know who likes avocado on toast now #instagramdown", Connell@connell_mchugh tweeted.
DownDetector's live outage map earlier showed that parts of North America, Europe, Australia, India, Singapore and other countries were facing issues with the service.
Facebook and Instagram were not immediately available to comment.
The global outage comes after Instagram announced on Monday that long-term insider Adam Mosseri will take over as the new head of the photo-sharing app, a week after its co-founders resigned.
The app has more than one billion active monthly users and has grown by adding features such as messaging and short videos.
source: news.abs-cbn.com
